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20010321: NOAAPORT SDI system at LSU (cont.)

>From: Denise Laitsch <address@hidden>
>Organization: SSEC
>Keywords: 200103201621.f2KGLNL13513 SDI IDD NOAAPORT

Denise,

>Good, thanks for going over the process. I think we're in agreement
>with the symptoms.

Excellent!

>It looks like it's time to pull the SDI card out the of box and ship it
>here. We might have a mod that will fix it; otherwise, we'll send a new
>card. Either way it'll take a week or two to make a swap.

Great news.  Thanks!

>Please send the card to:
>
>Denise Laitsch
>SSEC
>1225 West Dayton Street
>Madison, WI 53706

OK, Mike S. has already contacted Robert Leche of LSU with the shipping
details.  Hopefully, Robert L. will be able to jump on this one right
away.

>We'll have a look as soon as it arrives.

I am curious to see what you find out about the card.  It seems strange
that it would freeze up sporadically.

>Thanks for your patience in going through the details.

No problem.  We should have been more specific about all of the things
we had tried in our first emails.

Thanks again!

Tom

>From address@hidden Wed Mar 21 11:45:50 2001
>Subject: Re: 20010321: NOAAPORT SDI system at LSU (cont.)

Tom,

I'll let you know what we learn about the card. And, I'll send a note
when we ship a replacement. Do you suppose that the return address on
the card coming here is the correct place to mail a replacement?
Otherwise, would someone mind sending along an address?

Thanks,
Denise

>From address@hidden Wed Mar 21 12:29:50 2001
>Subject: Re: 20010321: NOAAPORT SDI system at LSU (cont.)

Denise,

Robert specified the following address for shipping the hardware;

 Attn: Robert Leche
 Louisiana State University
 Southern Regional Climate Center
 260 Howell/Russell Building
 Baton Rouge, LA  70803

mike

>From address@hidden Fri Mar 30 10:45:14 2001
>CC: Unidata Support <address@hidden>,
>   address@hidden, address@hidden,
>   address@hidden
>Subject: NOAAPORT SDI card replacement

Bob,

We sent a replacement SDI card to you via Fedex, yesterday. It is
important to note that this is a completely new card.

The card sent to us from LSU has gone through some preliminary testing
here and has not demonstrated any errors. I think you'd mentioned that
the error you reported happened after several days of operation, so we
will wait to see what transpires.

Please let us know how the new card performs as it is too soon to know
if the SDI card caused the failure.

Kind regards,
Denise