[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[AWIPS #DBV-397454]: Mac Crashing

Hi there,

> Hello there, every time I open AWIPS Cave on my MacBook Pro it crashes 
> abruptly. 
> I’ve removed the program (including the caveData folder separately) and have 
> reinstalled the newest version around 2-3 times, and every time I do it asks 
> me 
> for a server (I enter edex-cloud.unidata.ucar.ed), and I keep the default 
> site, 
> which is approves and moves onto the loading phase. Once the loading phase 
> has 
> finished, the application seems to open but then closes after around 10 
> seconds 
> of loading. This is a pretty aggravating issue and I was wondering if there 
> was 
> anything I could do?

I'm sorry to hear CAVE keeps crashing on you.  A couple of quick questions:
- do you see any files in ~/Library/caveData/logs/ directory?  Could you send 
the
 most recent one, if so?
- what version of MacOS are you running?
- what version of CAVE are you running (when you go to start it up, it says the 
 version number on the right half of the splashscreen, under the rectangular 
icon)?

If you are not running the latest version of CAVE (18.2.1-2), could you 
uninstall
the current one, by dragging it to the trash, and reinstalling the newest one 
found
here, starting at step 2:
http://unidata.github.io/awips2/install/install-cave/#download-and-installation-instructions_3

Thanks!


--Shay Carter

She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: DBV-397454
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.