Extensive documentation is available for the IDV
IDV Mailing Lists
The IDV email lists, "idvusers" and "idvdevelopers" put you in contact with other IDV users and developers
Getting help from Unidata Support
For qualified users, the Unidata Program Center provides direct support via email.
Help->User's Guidemenu or online at:
Be sure to check the IDV Frequently Asked Questions (FAQ) and the Known Problems pages of the User's Guide to see if your question can be answered there.
Additional documentation is available on the IDV homepage:
"idvusers" is a list for all IDV users. The intended topics of discussion are any matters pertaining to use of the IDV reference application, downloading and running the IDV, data sources and formats for use in the IDV, and sharing of IDV based materials (bundles, educational materials, etc). This list is used by the Unidata Program Center to announce new releases of the IDV.
"idvdevelopers" is a discussion email list for IDV developers who are using IDV source code to build customized or new IDV-based applications. The software developers of the IDV are subscribers to this list and may be able to help with questions about use of the IDV software framework.
You must be subscribed to the list before you can post to it. Subscribe to the email lists at : https://www.unidata.ucar.edu/support/#mailinglist.
Note: there are conditions on accessing or obtaining support.
If you are unable to find the answers to your IDV questions/problems in the references above (especially searching the support e-mail archives if you encounter an error), AND you are a member of a qualified institution outlined above, you can contact Unidata User Support and request help.
There are 3 methods which you can use to contact the Unidata User Support:
Help->Support Request Form...menu. Please include as much information as possible about the problem. (See Below).
Please include as much information as possible about the problem. (See Below).
Please look at the IDV FAQ and the list of Known Problems and search the e-mail archives before reporting a problem. Many times, your question has already been answered in one of those resources. Please read "Reporting Errors to Unidata Support" below before sending in a report.
Check for related error messages in the IDV Console, and include the appropriate error messages in your message to us.
Also include as much information as you can about how you were running the IDV and what happened: