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[Support #WVY-968938]: IDV latest Version Problem

Kerwyn,

The system requirements for the IDV are listed here:

http://www.unidata.ucar.edu/software/idv/docs/userguide/Systems.html

Let us know if you have any additional questions.

Best,

Unidata IDV Support

> Hello Again,
> 
> I  would like to know what are the requirements for IDV please?  I have a 
> tech on my end that would like to know this before he can suggest a video 
> card upgrade.
> 
> Thanks,
> 
> Kerwyn
> ________________________________________
> From: Unidata IDV Support [address@hidden]
> Sent: Wednesday, August 06, 2014 11:43 AM
> To: Kerwyn Texeira
> Cc: address@hidden; Kerwyn Texeira
> Subject: [Support #WVY-968938]: IDV latest Version Problem
> 
> Kerwyn,
> 
> My first suggestion is to update video card driver on your windows machine. A
> Google search should reveal how to do this fairly easily, hopefully.
> 
> If that does not work, please let us know and we'll take it from there. Also, 
> if
> possible, next time try to capture more of the error by perhaps copy/pasting 
> the
> text. The screen capture has cut off some useful information.
> 
> Best,
> 
> Unidata IDV Support
> 
> > Sorry it took me so long to get back to you but I was out of office for two 
> > weeks.  I am using Windows 7 and 32 bit.  I have attached a screen shot of 
> > the error I am encountering.
> >
> > **Kerwyn
> > ________________________________________
> > From: Unidata IDV Support [address@hidden]
> > Sent: Wednesday, July 23, 2014 11:56 AM
> > To: Kerwyn Texeira
> > Cc: address@hidden
> > Subject: [Support #WVY-968938]: IDV latest Version Problem
> >
> > Kerwyn,
> >
> > Thanks for the support request. You will have to give us more information.  
> > What
> > operating system, and OS version are you using?
> >
> > Best,
> >
> > Unidata IDV Support
> >
> > > Dear IDV Support,
> > >
> > > I installed the latest version of IDV on my computer with the updated
> > > Java but when I tried opening it up the software opens and shuts down
> > > automatically after a 3 seconds.  Could you let me know why this is
> > > happening and what I should do because I have no idea.
> > >
> > > Thanks,
> > > Kerwyn
> > >
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: WVY-968938
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> >
> >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: WVY-968938
> Department: Support IDV
> Priority: Normal
> Status: Closed
> 
> 
> 


Ticket Details
===================
Ticket ID: WVY-968938
Department: Support IDV
Priority: Normal
Status: Closed