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[IDV #HOP-918258]: Problem with IDV, and can't get access to large swaths of the Unidata website, particularly support areas

Jim,

Thanks for the reply. I don't know why the ancillary attachments did
not come through (perhaps no bundle was attached).

At any rate, you can get 5.0 now, but use it at your own risk.

http://www.unidata.ucar.edu/downloads/idv/nightly/index.jsp

Please let us know if we can help further.

Best Wishes,

Unidata IDV Support

> Hi.
> 
> I did the help request submission.  Java 6 is not an option for me.  (Curse 
> Apple / Oracle!)  I guess I wait for IDV 5.0!
> Thanks for your prompt responses!
> 
> Grace and peace,
> 
> Jim
> 
> Visit us on
> Facebook      Jim Biard
> Research Scholar
> Cooperative Institute for Climate and Satellites NC
> North Carolina State University
> NOAA's National Climatic Data Center
> 151 Patton Ave, Asheville, NC 28801
> e: address@hidden
> o: +1 828 271 4900
> 
> 
> 
> 
> On Apr 9, 2014, at 4:50 PM, Unidata IDV Support <address@hidden> wrote:
> 
> > Jim,
> >
> > Again, submitting the help request via the IDV would be most helpful
> > to retrieve diagnostics from your machine.
> >
> > At any rate, it looks like you are using the wrong version of
> > Java. For IDV < 5.0 you need to be using Java 6. We will be rolling
> > out IDV 5.0 shortly which will run on Java 7.
> >
> > Please let us know if you encounter additional problems.
> >
> > Best Wishes,
> >
> > Unidata IDV Support
> >
> >
> >> Hi.
> >>
> >> I am not running from webstart.  I am on Mac OS X 10.9.2 and downloaded 
> >> and installed IDV.
> >>
> >> Visit us on
> >> Facebook   Jim Biard
> >> Research Scholar
> >> Cooperative Institute for Climate and Satellites NC
> >> North Carolina State University
> >> NOAA's National Climatic Data Center
> >> 151 Patton Ave, Asheville, NC 28801
> >> e: address@hidden
> >> o: +1 828 271 4900
> >>
> >>
> >>
> >>
> >> On Apr 9, 2014, at 12:30 PM, Unidata IDV Support <address@hidden> wrote:
> >>
> >>> Jim,
> >>>
> >>> Please resubmit this ticket via the Help --> Support Request Form menu
> >>> item in the IDV. We will be able to obtain many more diagnostics about
> >>> your system that will allow us to better diagnosis the problem.
> >>>
> >>> Also, are you running the IDV via webstart?
> >>>
> >>> I'll contact our sys admin about the web site issues. We have had to
> >>> redo a lot of things as a result of a security break-in a few weeks
> >>> ago. The problems could be fallout from that event.
> >>>
> >>> Best,
> >>>
> >>> Unidata IDV Support
> >>>
> >>>> Hi.
> >>>>
> >>>> I’m having a problem with IDV, but I can’t get to any of the support 
> >>>> areas of the Unidate website to see if I can find help!  I also can’t 
> >>>> get to McIDAS downloads or a number of other pages.
> >>>>
> >>>> My particular problem with IDV is that when I start IDV, the splash 
> >>>> screen gets stuck on “Loading defaults”.  The main window opens, but 
> >>>> when I try to create a display it goes busy when I press the “Create 
> >>>> Display” button and doesn’t ever complete.
> >>>>
> >>>> Grace and peace,
> >>>>
> >>>> Jim Biard
> >>>>
> >>>> Visit us on
> >>>> Facebook Jim Biard
> >>>> Research Scholar
> >>>> Cooperative Institute for Climate and Satellites NC
> >>>> North Carolina State University
> >>>> NOAA's National Climatic Data Center
> >>>> 151 Patton Ave, Asheville, NC 28801
> >>>> e: address@hidden
> >>>> o: +1 828 271 4900
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>
> >>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: HOP-918258
> >>> Department: Support IDV
> >>> Priority: Normal
> >>> Status: Closed
> >>>
> >>
> >>
> >>
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: HOP-918258
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> >
> 
> 
> 


Ticket Details
===================
Ticket ID: HOP-918258
Department: Support IDV
Priority: Normal
Status: Closed