[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[IDV #XHC-355540]: IDV Fails to Load

> Both the web start and the 64 bit install appear to be having the same 
> problem when we try to load the software.
> 
> I have gone to the following link, and the program starts up, begins 
> initializing resources, then says creating user interface, launches, but then 
> immediately closes.
> 
> I've used the following link:
> http://www.unidata.ucar.edu/software/idv/webstart/IDV/idv.jnlp
> 
> and the following install version idv_3_0_windows64_installer.exe
> 
> Do you have any idea why this won't launch? I'm at a loss and have been 
> unable to figure out the attached error logs.
> 
> Brandon Helvie
> Computer Support Specialist, Senior
> Academic Support Unit
> Information Technology
> E-mail: address@hidden<mailto:address@hidden> Phone: (307) 766-6165
> 
> 
> 
Hi Brandon,
     You probably need to update the video card driver of your machine. Let me 
know if you still can not run the IDV after updating the driver.


Yuan

Ticket Details
===================
Ticket ID: XHC-355540
Department: Support IDV
Priority: Normal
Status: Open