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[IDV #HPK-789707]: Loosing Display Window Data Contents Upon Clicking On Menu Bar

Hi Jacob-

This is Don.

> It is only the display portion of the window, not the whole window.  I still 
> have the title bar, menu bar, tool bar, and status bar; however, the display 
> goes gray.  This does not happen every time I use the IDV, but it has been 
> happening often for the past couple months.  It has happened on more than one 
> machine with Windows XP.
> One machine it occurred on was a Dell, but the machine it has happened on the 
> most recently is a custom PC with a very good graphics card; the associated 
> driver appears to be the same one that came with the PC.  I have only been 
> using the IDV on the custom machine for a couple weeks.

Make sure you have the latest video driver.  Even new PC's come with old 
graphics drivers.  On XP, right click on the desktop and select Properties from 
the popup menu.
In the dialog, select the Setting tab and then click the Advanced button.   
Click the Adapter tab in the new dialog and then click the Properties button.  
Select the Driver tab in the new dialog, then click the Update Driver... 
button.  That will search for a new driver.   If it finds one, it will download 
and install it.

Don
> ________________________________________
> From: Unidata IDV Support [address@hidden]
> Sent: Tuesday, December 08, 2009 2:43 PM
> To: Gore, Michael J
> Cc: address@hidden
> Subject: [IDV #HPK-789707]: Loosing Display Window Data Contents Upon 
> Clicking On Menu Bar
> 
> Hi Jacob,
> 
> > Description of problem: I am loosing all display contents in an active 
> > display window upon clicking on something in the menu bar or navigating to 
> > another
> > display window in the IDV.  The display window stays up, but the data 
> > therein is lost as the display-contents part of the window turns completely
> > gray.  I thought this was something to do with dual-monitors, but this is 
> > now happening on a standard single-monitor machine.
> > I cannot bring the display contents back when this happens and have to 
> > instead load in all the data or bundle over again.
> > This has happened on more than one Windows machine.  I have included the 
> > current state as a bundle for you; I hope that may help.
> 
> 
> Does the whole window blank out? We have never seen anything like this. Are 
> you still having the problem? Is this a new machine and or new graphic 
> driver? or did things used to work on this machine?
> 
> -Jeff
> 
> 
> Ticket Details
> ===================
> Ticket ID: HPK-789707
> Department: Support IDV
> Priority: High
> Status: Open
> 
> 


Ticket Details
===================
Ticket ID: HPK-789707
Department: Support IDV
Priority: High
Status: Open