Re: [ldm-users] NOGAPS LDM feed dead?

[Linda Miller <lmiller@xxxxxxxxxxxxxxxx>]

Hi Gerry,

We appreciate your assistance in this matter.  Yesterday was the first 
day that I've heard anything about this.  Jeff Weber, of course, works 
with me, and he and I discussed the situation yesterday morning.  He 
mentioned that you had been trying to track things down.  Would you send 
support@xxxxxxxxxxxxxxxx the names of the contacts that you finally got 
hold of, and copy me on the message?  Unidata needs to be tracking such 
things, because we have worked with them for years, and we need to find 
out what has happened, and why we weren't contacted.  

As you know, we try to stay on top of such issues, but this one seems to 
have taken on a life of its own.  Thanks again for putting the two 
people in touch with Unidata support.  It sounds like you've done a 
great job of reaching out to the people at FNMOC and we certainly are 
appreciative.  I really hope they will begin working with Unidata 
support, and the LDM upgrade would probably go much smoother for them.

Linda

Gerry Creager wrote:
> Linda, Art,
>
> A little more follow-up.
>
> I talked to Jeff Weber recently, and asked essentially the same thing: 
> What happened.  Jeff had been unable to find who was answering 
> questions on the topic of LDM feeds, and we also noted that the data 
> were not routinely available via the usgodae3 server.  I called 
> several of my contacts  in Fleet Numerical, and got several "no 
> answer" responses, unusual compared to recent exchanges with them, so 
> I changed tactics and called a contact at NRL.  He had no idea what 
> was happening with the data (the models were running and internal data 
> distribution was proceeding) but referred me to the office of the 
> Commanding Officer, where I was assured the phone would be answered.
>
> What's happened is that the corporate history of LDM operation has 
> been lost in Monterrey, and they're trying to rebuild that but it's 
> not proceeding as fast as they'd like.  I've gotten the two guys now 
> responsible for keeping systems intact in touch with Unidata support, 
> but it also takes someone checking status and calling to offer help if 
> they go down, as monitoring LDM isn't something they routinely do 
> these days.  They're also in the process of replacing hardware and 
> software. I've offered to make a trip to help w/ LDM (and have 
> suggested a closer alliance with Unidata Support if that's their 
> preference) when the new hardware is available.
>
> We're monitoring the status here a little more closely now, as we need 
> FNMOC models for our SCOOP work during the Atlantic Hurricane Season, 
> so I'm hoping we can help keep 'em up.
>
> I'm more'n happy to field questions, if that'll help, but the usual 
> disclaimer applies: We're not FNMOC, we're just an interested and 
> concerned user group who saw they were having problems.
>
> Linda, of note, while they've been introduced to the Support side of 
> things, the guys at FNMOC don't seem to be using it.  If I can help in 
> this, that's what I've been trying to do, and I've included a copy of 
> correspondence to Support when there's been a software issue.  If 
> it'll help I can add a note to the LDM users list when we see problems.
>
> gerry
>
> Cote, Donna L wrote:
> > Linda, Art,
> >
> > Gerry Creager has managed to reach a real person at Fleet Numerical 
> > and is working toward keeping their LDM feed up.
> > Donna Cote
> > Texas A&M University
> > (979) 862-3982
> >
> > ----- Original Message -----
> > From: "Linda Miller" <lmiller@xxxxxxxxxxxxxxxx>
> > To: "Arthur A. Person" <person@xxxxxxxxxxxxx>
> > Cc: ldm-users@xxxxxxxxxxxxxxxx
> > Sent: Tuesday, June 3, 2008 10:14:26 AM GMT -06:00 US/Canada Central
> > Subject: Re: [ldm-users] NOGAPS LDM feed dead?
> >
> > Hi Art,
> >
> > Unidata has been trying to track down someone at Fleet Numerical to 
> > work with us on this issue.  We'll let you know the results as soon 
> > as we have information.
> >
> > Thanks!
> > Linda
> >
> > Arthur A. Person wrote:
> > > Hi...
> > >
> > > We used to receive the NOGAPS LDM feed from usgodae3.fnmoc.navy.mil 
> > > but back in December, it stopped coming in.  I sent several emails 
> > > to both the contact person as well as emails to a general contact 
> > > address and have received no response.  Since then, I think the feed 
> > > has restarted briefly on a couple of occasions, but for the most 
> > > part seems dead.
> > >
> > > Is anyone else currently receiving NOGAPS data?  Does anyone know 
> > > who would be the best person to contact to get our feed started 
> > > again (assuming the service hasn't been discontinued by the Navy)?
> > >
> > >                         Thanks...
> > >
> > >                           Art
> > >
> > > Arthur A. Person
> > > Research Assistant, System Administrator
> > > Penn State Department of Meteorology
> > > email:  person@xxxxxxxxxxxxx, phone:  814-863-1563
> > > _______________________________________________
> > > ldm-users mailing list
> > > ldm-users@xxxxxxxxxxxxxxxx
> > > For list information or to unsubscribe,  visit: 
> > > http://www.unidata.ucar.edu/mailing_lists/   

--
Linda Miller - lmiller@xxxxxxxxxxxxxxxx
Community Services, Unidata
University Corporation for Atmospheric Research
P.O. Box 3000
Boulder, CO 80307-3000
303-497-8646 fax: 303-497-8690