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Re: New Ticket - [netCDFDecoders !PMV-165724]: can not download GRIBJAVA.tar.gz (fwd)

FYI

===============================================================================
Robb Kambic                                Unidata Program Center
Software Engineer III                      Univ. Corp for Atmospheric Research
address@hidden             WWW: http://www.unidata.ucar.edu/
===============================================================================

---------- Forwarded message ----------
Date: Wed, 30 Aug 2006 14:38:27 -0600 (MDT)
From: Jennifer Oxelson <address@hidden>
To: Robb Kambic <address@hidden>
Subject: Re: New Ticket - [netCDFDecoders !PMV-165724]: can not download
    GRIBJAVA.tar.gz (fwd)

Robb,

Could be a couple of things.  Looks like he is using Windows, so first
let's try the following:

Ask if he using a browser that has a plug-in to assist with downloads.
E.g., a download accelerator such as DAP.

Our authentication system keeps prompting him to login since his
browser/client is not sending the same Accept-Language HTTP request header
that he authenticated under. Consequently, it sees this as session
hijacking attempt and destroys his session (which results in a redirect to
the login page).

The cause of this is usually attributed to a non-standard client or
browser plug-in that does not send the correct HTTP headers. If used by
themselves, standard browsers, including Mozilla and Firefox will send the
correct HTTP headers.

Let's take it from there.  In the meantime, ask him to try another browser
(e.g., IE).

Thanks


On Wed, 30 Aug 2006, Robb Kambic wrote:

> Jen,
>
> do you know why this is happening?  the GRIBJAVA.tar.gz is a link to
> grib-decoder-java_4.0.01.tar.gz
>
> robb...
>
> ===============================================================================
> Robb Kambic                              Unidata Program Center
> Software Engineer III                    Univ. Corp for Atmospheric Research
> address@hidden                   WWW: http://www.unidata.ucar.edu/
> ===============================================================================
>
> ---------- Forwarded message ----------
> Date: Wed, 30 Aug 2006 13:02:47 -0600
> From: yanluan <address@hidden>
> To: address@hidden
> Subject: New Ticket - [netCDFDecoders !PMV-165724]: can not download
>     GRIBJAVA.tar.gz
>
> New Ticket: can not download GRIBJAVA.tar.gz
>
> Hello,
>
> I am tying to download the GRIBJAVA.tar.gz, however, the link of it is always 
> the login.jsp file and not the tar file itself. Could you take a look at this?
>
> Thanks!
>
>
> ============================
> Yanluan Lin
> Marine Science Research Center
> Stony Brook University
> 11794, NY, USA
> 631-632-3193 (o)
> 631-398-9098 (c)
>
>
> Ticket Details
> ===================
> Ticket ID: PMV-165724
> Department: Support netCDF Decoders
> Priority: Normal
> Status: Open
> Link: 
> http://www.unidata.ucar.edu/esupport/staff/index.php?_m=tickets&_a=viewticket&ticketid=1772
>