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5.4 Reporting Problems

To help us solve your problem, please include the following information in your email to support@unidata.ucar.edu.

Unfortunately, we can't solve build questions without this information; if you ask for help without providing it, we're just going to have to ask for it.

So why not send it immediately, and save us both the extra trouble?

  1. the exact version of netCDF - see the src/VERSION file.
  2. the *complete* output of “./configure”, “make”, and “make check. Yes, it's long, but it's all important.
  3. if the configure failed, the contents of config.log.
  4. if you are having problems with very large files (larger than 2GiB), the output of “make check”.

Although responses to your email will be available in our support database, your email address is not included, to provide spammers with one less place to harvest it from.