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4.3 Reporting Problems

To help us solve your problem, please include the following information in your email to support@unidata.ucar.edu.

Unfortunately, we can't solve build questions without this information; if you ask for help without providing it, we're just going to have to ask for it.

So why not send it immediately, and save us both the extra trouble?

  1. the exact version of netCDF - see the src/VERSION file.
  2. the *complete* output of ./configure, make, and make test. Yes, it's long, but it's all important.
  3. if the configure failed, the contents of config.log.
  4. if you are having problems with very large files (larger than 2GiB), the output of make extra_test.

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