5.4 Reporting Problems
To help us solve your problem, please include the following
information in your email to support@unidata.ucar.edu.
Unfortunately, we can't solve build questions without this
information; if you ask for help without providing it, we're just
going to have to ask for it.
So why not send it immediately, and save us both the extra trouble?
- the exact version of netCDF - see the VERSION file.
- the *complete* output of “./configure”, “make”, and “make check. Yes,
it's long, but it's all important.
- if the configure failed, the contents of config.log.
- if you are having problems with very large files (larger than
2GiB), the output of “make extra_check”.
Although responses to your email will be available in our support
database, your email address is not included, to provide spammers with
one less place to harvest it from.
